Privacy Policy 

1. ProploKl, along with our associated entities ("we," "us," or "our"), manages various websites (collectively referred to as the “Websites”), as well as our social media pages, products, and services. Throughout this Privacy Policy, we will refer to our Websites, Apps, social media pages, products, and services collectively as our “Services.”

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This Privacy Policy, in conjunction with the respective “Terms” and any other relevant contractual terms between you and us, outlines how we collect, use, disclose, or process Personal Data (defined below). This policy also details the types of Personal Data we gather, our methods for securing it, and how you can access or amend your Personal Data stored with us.

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By visiting, subscribing to, using, or entering into an agreement regarding the Services, you acknowledge and agree to this Privacy Policy. This policy should be read alongside the Terms and any other documents applicable to the specific Services you are using.

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In this Privacy Policy, “Personal Data” refers to any information, true or not, about an individual who can be identified from that information alone or when combined with other data to which an entity has or is likely to have access.

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Unless restricted by Local Privacy Laws, by using or interacting with us through the Services, you consent to the collection, use, processing, and disclosure of your Personal Data as outlined in this Privacy Policy. Your continued use of the Services signifies your agreement to comply with all relevant laws, including Local Privacy Laws and Country Terms.

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Please note, the Services are not intended for use by individuals who have not reached the legal age, such as minors, or individuals who are incapable of managing their own affairs and/or are mentally incapacitated. If you fall within these categories, you must discontinue use of the Services immediately.

As part of our commitment to properly manage, protect, and process your Personal Data, we will periodically review our policies, procedures, and processes. We may amend this Privacy Policy at any time by posting a revised version on the Websites and Apps. Your continued use of the Services following any changes signifies your acknowledgment and agreement to the updated Privacy Policy. Please check the Websites and Apps regularly for any updates to this policy.

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2. COLLECTION OF PERSONAL DATA

When you use our Services, we gather various information from and about you, your devices, and your interactions with our services. Some of this information directly identifies you or can identify you when combined with other data.

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If you choose not to provide certain Personal Data to us (marked as mandatory in our forms/documents), you agree that we may not be able to provide you with our Services, regardless of any agreement between you and us.

In delivering our Services, we generally do not collect sensitive personal data as defined under Local Privacy Laws. Unless specifically requested, please do not send or provide any sensitive personal data when using our services. If you disclose sensitive personal data, it will be deemed to come with your consent for our further processing for the purposes you have provided it.

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2.1 Information You Willingly Provide
We collect Personal Data that you provide to us, such as your name, contact details, payment and financial information, details about your home, properties, and services you are interested in. This may occur, for example:

- When you carry out transactions with us through the Services;
- When you register or apply for an account with us;
- When you contact our customer service or sales team by any method to resolve issues or make inquiries;
- When you subscribe to any of our services, sign up for our email notifications, or newsletters;
- When you access our services through social networks like Facebook or Instagram, Tiktok, Youtube or LinkedIn, or digital platforms like Google, Bing or Apple;
- When you complete other forms or transactions, such as participating in surveys, promotions, or competitions;
- When you post or contribute material on our Services;
- When you apply for employment with us directly or through social networks.

You may also provide information about a third party through the Services, for instance, if you share a real estate listing via email, voice call, SMS, WhatsApp, or notifications. By providing such information, you represent that you have obtained the third party’s consent to provide us with their Personal Data for the purposes set out in this Privacy Policy.

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2.2 Cookies and Other Tracking Mechanisms
We and our partners use various technologies to automatically collect information when you access and use our Services, including cookies and similar technologies. Cookies are electronic bits of information that can uniquely identify your browser. When you use the Services, we and our partners may place cookies on your device or use other technologies with similar functionality.

Cookies help us enhance our Services by identifying information that interests you, tracking trends, measuring advertising effectiveness, or storing information you may want to retrieve regularly. You can adjust your browser settings to refuse cookies; however, disabling cookies may impair the functionality of our Services.

Some of our pages may also include electronic files that count users who visit that page, track activity, determine user interactions with emails, identify certain cookies on the device, or collect other related information. This information may be linked to your unique browser, device identifier, or IP address. For example, we may implement a pixel on specific Services to track whether an advertising is relevant to you.

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We also collect information about the computer or mobile device you use to access our Services, such as hardware model, operating system and version, unique device identifiers, mobile network information, and browsing behavior.

We allow certain third parties to collect information about your online activities through cookies and other technologies. These third parties include business partners and advertising networks. The information gathered by these third parties is non-personally identifiable and used to display advertisements tailored to your interests across the internet.

Many of these third parties are members of the Network Advertising Initiative, which offers a single location to opt out of targeted advertising. You can also manage cookie settings through your browser.

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2.3 Mobile Device and Browser Information
You can adjust settings on your mobile device and browser regarding cookies and the sharing of certain information, such as device name or language, by modifying privacy and security settings. Refer to instructions from your mobile service provider or device manufacturer.

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2.4 Location Data
If you enable location services on your mobile device, we may collect your device’s location to provide location-based information and advertising. 

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2.5 Email Management
You may receive emails from us for various reasons, such as taking actions through the Services, signing up for reports, or information about your being featured on proplokl platform. If you have an account with us, you can edit your preferences through account settings. You can also manage some communications by following instructions in the emails. Note that even if you unsubscribe from certain emails, we may still need to email you important transactional or administrative information.

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3. PURPOSES OF COLLECTION, USE, AND DISCLOSURE

3.1 General Purposes
We may collect, use, disclose (including to our affiliates and subsidiaries), and/or process your Personal Data, or have your Personal Data processed by third parties (such as Google Analytics), for the following purposes:

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*For Users of the Services:*
- Provide, operate, and administer the Services.
- Personalize your browsing experience and automatically populate forms.
- Verify your identity for account creation and use.
- Respond to enquiries and follow up on complaints.
- Send general communications, including for marketing purposes with your consent.
- Facilitate communications with other users and third parties.
- Perform office and operational administrative tasks.
- Conduct surveys, research, and obtain feedback.
- Enable participation in promotions, competitions, and exclusive offers.
- Conduct data analysis, testing, research, and improve products and services.
- Facilitate participation in interactive features.
- Fulfil obligations or enforce rights from contracts.
- Notify about changes to Services.
- Comply with local and foreign authorities' instructions and requests.
- Seek consultancy or professional advice, including legal advice.
- Protect the rights, property, and safety of our affiliates, users, and others.
- In connection with business asset transactions.
- Any other notified purposes at the time of consent.

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*For Third-Party Service Providers:*
- Identify and facilitate verification or onboarding processes.
- Enable service provision and order relay.
- Process and complete payments for services provided.
- Respond to user feedback about services provided.

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*For Employment Applicants:*
- Consider for current or future positions.
- Respond to future applications.
- Facilitate interviews and visits to our premises.
- Contact referees for information to consider employment opportunities.

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*For Service Providers, Advisors, and Other Third Parties:*
- Provide requested information, services, or products.
- Comply with local privacy laws or regulations.
- Enforce or apply our Terms.
- Protect the rights, collaborators, and safety of affiliates, users, and others.
- In connection with legal proceedings or prospective legal proceedings.
- In connection with business asset transactions.

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3.2 Third-Party Requests
If you request information from any third party through the Services, check their privacy policy for handling your Personal Data. We are not responsible for how these parties collect, use, disclose, store, process, or handle your Personal Data provided through the Services.

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3.3 Direct Marketing
We will not disclose your Personal Data to third parties for direct marketing without your express consent. Consent for disclosure for marketing communications is given through our registration form, either online or on paper. If the purposes for collecting, using, disclosing, or processing your Personal Data are not listed above, we will notify you of such purposes at the time of obtaining your consent unless processing without consent is permitted by local privacy laws.

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4. ACCURACY AND SECURITY

4.1 Accuracy of Personal Data
You must ensure that all Personal Data submitted to us is complete, accurate, true, and correct. Failure to do so may result in our inability to provide you with the requested Services.

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4.2 Ensuring Data Accuracy
We will make reasonable efforts to ensure your Personal Data is accurate and complete when it is used to make decisions affecting you or disclosed to another organization. You must update us on any changes to your Personal Data. We are not responsible for relying on inaccurate or incomplete data if you fail to update us.

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4.3 Security Measures
We will take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your Personal Data.

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4.4 Confidentiality Obligations
Our employees, contractors, agents, and service providers who handle our information systems are required to respect the confidentiality of your Personal Data.

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4.5 Security Updates and Risks
We review and update our security measures based on current technologies. However, you understand that internet transmission is not completely secure. While we strive to protect your Personal Data, we cannot guarantee its security during transmission. Any transmission is at your own risk. We are not responsible for unauthorized use of your Personal Data by third parties due to factors beyond our control.

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4.6 Password Confidentiality
If you are provided with (or choose) a password to access the Services or parts of them, you are responsible for keeping this password confidential. Do not share your password with anyone. We will never ask for your password except when you log in to the Services.

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4.7 Personal Information Safety
We urge you to keep your personal information safe by choosing a strong password, keeping it private, logging out of your account, and closing your web browser after using our Services on a shared or unsecured device.

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5. WITHDRAWAL OF CONSENT; REQUESTS FOR ACCESS TO, DELETION AND CORRECTION OF PERSONAL DATA

5.1 Withdrawal of Consent
You can withdraw:
- Your consent for us to use your Personal Data;
- Any consent provided to receive direct marketing updates from us; and
- Any consent provided for the disclosure of your Personal Data to third parties for marketing communications.

To withdraw your consent, you can either:
- Contact our customer service team at: [https://www.proplokl.com/contact]
- Update your account preferences on the respective Websites and Apps.

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*Important Note:* Depending on your request, we may be unable to continue providing our Services to you, which could result in the deletion of your account. We will inform you of the consequences of withdrawing consent, such as the termination of agreements with us or breach of contractual obligations. Our legal rights and remedies in such cases are expressly reserved.

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5.2 Access, Deletion, and Correction of Personal Data
Our Data Protection Officer is responsible for handling requests for access, deletion, or correction of Personal Data according to the specified procedures. All requests must be made in writing to:

https://www.proplokl.com/contact

*Important Note:* We only accept and act on requests in the English language that comply with this Privacy Policy. Non-compliant requests will be rejected, and no action will be taken. We may refuse to disclose, delete, or correct Personal Data for reasons outlined in the Local Privacy Laws. We will respond to your request as soon as reasonably possible.

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6. INTERNATIONAL DATA TRANSFERS

6.1
We operate in few countries and may temporarily store, process, or transfer your Personal Data between any of the countries where we, or our service providers, operate to enable us to use your Personal Data in accordance with this Privacy Policy, the Terms, and any other documents applicable to the specific Services you are using. By providing us with your Personal Data, you consent to us storing your Personal Data outside of your country of residence for the purposes described above.

6.2
We will take all steps reasonably necessary to ensure that your Personal Data is transferred in accordance with Local Privacy Laws.

 

7. THIRD PARTY WEBSITES

The Services may, from time to time, contain links to and from the websites of our partner and networks. We also allow some third parties to display applications and/or widgets on our Services that allow you to interact and share content, including through social media buttons such as Facebook’s ‘share’ and ‘like’, Instagram, Tiktok, Youtube LinkedIn etc etc. These linked sites, applications, and widgets are not under our control, and we cannot accept responsibility for the conduct of companies linked to our Websites and/or Apps, or their collection of information through these third-party applications and/or widgets. If you follow a link to any of these websites, please note that these websites have their own privacy policies, and we do not accept any responsibility or liability for these policies. Please read and agree with these policies and terms and conditions before you submit any Personal Data to these websites.

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8. LANGUAGE

To the extent permitted by law, where there is a non-English version of this Privacy Policy, in the event of any inconsistency between the English version and the translation of this Privacy Policy into any other language, the English version shall prevail.

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9. DISCLAIMER

We shall not be liable for any voluntary disclosure of Personal Data by you to other users in connection with the use of the Services.

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10. CONTACT US

Should you require further information about the treatment of your Personal Data by us, please do not hesitate to contact our Data Protection Officer at: [https://www.proplokl.com/contact] 

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By accessing and using our website and services, you agree to the terms of this Privacy Policy

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